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All blankets are made to order and cannot be refunded. If you would like to exchange your blanket for another or in the unlikely event you receive a defective product, please notify us at firstname.lastname@example.org right away. We will replace your blanket or honor an exchange. All products must be returned unused within 10 days from the day you received them. Please note, when exchanging, all shipping charges are to be paid by the customer. This includes an $18 shipping charge, which covers the cost of mailing your new blanket out to you. All returned items must be insured for the full amount and shipped using a tracking number.