Returns
Maecenas faucibus mollis interdum. Aenean lacinia bibendum nulla sed consectetur. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec id elit non mi porta gravida at eget metus.
Returns + Exchanges
I want you to love what you receive. If something isn't right, please reach out at info@hillerysproatt.com and I'll do my best to help.
Prints + Paintings + Playsilks
Prints, paintings, and playsilks are final sale and cannot be exchanged or returned for a refund. Thank you so much for understanding.
In purchasing an original Hillery Sproatt painting, the buyer owns the physical work to have and enjoy, but may not reproduce it in any way. Copyright remains the sole property of the artist.
US Territories & International Orders
All orders shipping to US territories and international destinations are final sale and shipping is non-refundable. The customer is responsible for all VAT, duties, and fees, which may exceed the value of the merchandise. Please read more here.
Blankets
Blankets cannot be refunded, but they can be exchanged when shipping within the USA, and I'm happy to help make that as easy as possible. If you'd like to exchange your blanket, please reach out at info@hillerysproatt.com right away.
All blankets must be returned unused in their original packaging within 10 days of receipt. All shipping charges are the responsibility of the customer, including a $20 shipping fee to send your new blanket out to you. For multiple blankets, please add $12 per additional blanket after the first. All returned items must be insured for the full purchase amount and shipped with a tracking number.
Order Cancellations
Orders cannot be cancelled once they have shipped. If you need to cancel before your order ships, please note there is a 5% non-refundable cancellation fee to cover merchant processing costs, so please be sure before you place your order!
If an item you've ordered suddenly becomes back-ordered, you're welcome to wait for it to come back in stock, select another blanket of your choosing, or receive store credit for the full amount. Just let me know what works best for you.
Returns to Sender
If a package is returned to my studio as undeliverable due to an incorrect address, the customer is responsible for all re-shipping charges. Please double check your shipping address before placing your order. Once a package has left my studio I'm unable to make any changes!
Product Defects
In the unlikely event your blanket or print arrives damaged, please reach out at info@hillerysproatt.com right away and I'll make it right. The customer is responsible for shipping the defective item back to my studio, and I'll cover the cost of shipping your replacement back to you. All returned items must be insured for the full amount and shipped with a tracking number.